Monday, 5 March 2012

Service Design – An approach to Better Public Services?

Director of Administration and Finance in the City of Jyväskylä, Heli Leinonkoski, gives a Civil Servants view on Service Design.

That was the question on my mind when I first time heard about the discipline called Service Design - only a year and a few months ago. As a civil servant I wondered if this was the way to connect citizens more closely to the service development work we do at the local government level. I became immediately interested. So much that in two months, February 2011, I was already in London chasing up what Service Design is really about. Thanks for that arrangement go for Mr Jussi Nissilä, Programme Director at the Finnish Institute in London and the City of Jyväskylä, my employer in Finland.

Did I get the answer to my question during my stay in London? I think so. Because of my background I had a very practical approach to Service Design and I really wanted to know how it works in practice. Does it help me and my fellow civil servants in public sector challenges? After talking to several design linked people I was pleased to realise that it was not about a rocket science and it did not taste theoretical. The Service Design helps people to piece together a problem, provides tools to find the solution and makes this all using communication, visualisation and co-creation. The tools are logical and understandable or what else you can say for example about the Desktop Walkthrough -tool where Lego figures act out common scenarious of a service process.

From the civil servant’s point of view the most fascinating feature in Service Design is that the tools and methods are also applicable in tackling complex social issues, such as youth marginalisation or the welfare of senior citizens. Furthermore the methods can be used in finding ways to change people’s behaviour in order to generate positive, sustainable social impacts, e.g. reducing water consumption.

In UK there are brilliant examples of public sector cases in which Service Design tools have been used successfully. One of the best-known is SILK, Social Innovation Lab for Kent. The team of three, innovative women in Kent County Council has definitely shown how the gap between a council and citizens can be reduced. Read about the projects at SILK’s website: http://socialinnovation.typepad.com/silk/.

As a civil servant I believe that there is potential for using design methods to increase mutual confidence also between civil servants and political decision-makers. In financially hard times, like these days, there are difficult issues to be resolved in councils: radical cut-backs and savings, re-allocation of resources even redundancies. A new, refreshing approach would be more than welcome. I find design methods useful also in cases where in-house processes, like HR or internal invoicing, spanning different departments have to be rationalised. Using service design tools to visualise processes can help to understand how things flow within the organisation, and whether there is anything that can be simplified.

In Finland the town-planning process is strictly regulated by the Land Use and Building Act. The hearing is too often carried out solely because the rules say so. Critical opinions are considered as a burden that slows the process. To make the whole process easier, both for citizens and for planning architects, there should be true co-planning and more communicative methods in the early stages. Finnish cities like Helsinki and Jyväskylä have used new interactive methods in some town-planning cases and the experiences have been really positive. Hope this trend is going to continue.

On the whole the Service Design is worth of taking serious at the public sector. We civil servants too often think that we know what people need and unfortunately that is mainly based on box-ticking surveys. We need to look at services through the eyes of the people whom those services are intended, and we need a deeper understanding of how the services we deliver affect people’s everyday lives.  As Katherine Kerswell, Chief Executive of Northamptonshire County Council, said: “We are very privileged in local government that we not only deliver services but what we deliver can change lives and communities”. The question is: do we recognise the responsibility which is included in this privilege and genuinely co-design services around people? Should we put a little bit more effort to understanding people’s lives and what really matters? Service Design offers tools – it is up to us whether we use them or not.


Heli Leinonkoski
Director of Administration and Finance
The City of Jyväskylä, Urban Design and Infrastructure
-------------------------------------
 "Service Design - An Approach to Better Public Services? A Civil Servant's View" by Heli Leinonkoski was published on the 5th of March 2012 in the Working Papers Series of The Finnish Institute in London and may be downloaded here.

34 comments:

jimmy wilson said...
This comment has been removed by a blog administrator.
deny andoid said...
This comment has been removed by a blog administrator.
deny andoid said...
This comment has been removed by a blog administrator.
deny andoid said...
This comment has been removed by a blog administrator.
deny andoid said...
This comment has been removed by a blog administrator.
Alex Edward said...
This comment has been removed by a blog administrator.
danang wibowo said...

Berikut kami akan membahas tentang bagai mana cara memperbesar penis dengan hasil cepat dan aman tanpa operasi

jika anda ingin memperbesar penis dengan hasil cepat,aman tanpa operasi itu mudah anda bisa pilih cara memperbesar penis dengan salah satu obat pembesar penis herbal seperti Neosize xl | Vimax Asli | Vigrx Plus,

jika anda riskan konsumsi obat pembesar penis anda bisa pilih jalan lain seperti metode trapi ( pemakaian luar ) kami juga punya solusinya anda harus punya alat pembesar penis sejenis vacum penis atau Vimax Extender dan Pro Extender

Berikut penjelasan kami :

Apa Neosize Xl itu : Neosize Xl

Apa Vimax Asli itu : Vimax Asli

Apa Vigrx Plus itu : Vigrx Plus

Apa Vacum Penis Itu : Vacum Penis

Apa Vimax Extender itu : Vimax Extender

Apa Pro Extender itu : Pro Extender

Sekarang anda bisa tau rahasia cara memperbesar penis dengan aman tanpa operasi.selamat mencoba.

danang wibowo said...



kini kami akan bahas tentang kesehatan dan kecantikan perawatan tubuh maupun pengobatan secara alami :

Berikut : cara peninggi badan

Berikut : cara pembesar payudara

Berikut : cara merontokan bulu permanen

Berikut : Cara pelangsing badan

Berikut : cara sehat alami

Berikut : cara mempercantik wajah dan tubuh

Berikut : cara menggemukan badan

Berikut : cara mengobati ejakulasi dini

Berikut : Obat penyubur seperma

Berikut : penis bendera

Berikut : Obat kuat pria

Berikut : alat bantu sex pria

Berikut : alat bantu sex wanita

Berikut : boneka full body

Berikut : Cara memperbesar penis

Berikut : minyak Oil pembesar penis

Berikut : vimax asli canada

Berikut : ciri vimax asli

TERIMA KASIH

silvia andiyani said...

- Obat Aborsi
- Klinik Aborsi
- Alamat Klinik Aborsi
- Obat Penggugur Kandungan
- Obat Telat Bulan
- Dokter Aborsi
- Jual Obat Aborsi

- Obat Aborsi
- Klinik Aborsi
- Alamat Klinik Aborsi
- Obat Penggugur Kandungan
- Obat Telat Bulan
- Dokter Aborsi
- Jual Obat Aborsi

- Obat Aborsi
- Klinik Aborsi
- Alamat Klinik Aborsi
- Obat Penggugur Kandungan
- Obat Telat Bulan
- Dokter Aborsi
- Jual Obat Aborsi

- Obat Aborsi
- Klinik Aborsi
- Alamat Klinik Aborsi
- Obat Penggugur Kandungan
- Obat Telat Bulan
- Dokter Aborsi
- Jual Obat Aborsi

- Obat Aborsi
- Klinik Aborsi
- Alamat Klinik Aborsi
- Obat Penggugur Kandungan
- Obat Telat Bulan
- Dokter Aborsi
- Jual Obat Aborsi

Viola Shop said...


thank you for the information

Obat Kuat Pria
Obat Kuat Viagra usa
Obat Kuat Levitra
Obat Kuat Cialis
Obat Kuat V6 Tian
obat pembesar penis
Pembesar Penis Vacum
Vigrx Plus Usa
Alat Vimax Extender
Celana Dalam Vakoou
Arabian Oil
Vimax Oil
Vimax Canada

Sagheni Sagheni said...

vimax asli Canada is a vital tool import drug lords are able to make your penis big, long, hard and permanent. Canada vimax natural herbal products are very effective and efficacious to overcome the problem of adult men already proven in Europe. vimax canada can add substantial length and girth in the girth of the penis, With an easy and inexpensive way you will feel the magic obat pembesar penis produced by drug vimax first .Tahap perceived effect of each consumer is different, there is a direct to pembesar penis there is also a first kestamina

Sagheni Sagheni said...

vimax canada adalah obat herbal yang di khususkan untuk kaum lelaki , yang berfungsi sebagai obat pembesar penis permanen dan memperpanjang sesuai yang di inginkan , secara cepat dan akurat tanpa efek samping serta dengan hasil permanen , Vimax Canada Asli tersebut telah menjadi pilihan para konsumen international

vimax canada adalah produk suplement obat pembesar penis herbal yang sangat efektif dan berkhasiat untuk masalah laki-laki


COMMON QUESTIONS ABOUT PRODUCTS vimax
Who should not drink obat vimax? Yes what age? Vimax is safe for consumption all men of age 17-74 years.
Does vimax asli side effects? No ... vimax made by the team physician experienced through research and clinical trials over the years. For more than 11 years in circulation, vimax reportedly did not cause any side effects.
Do vimax canada safe for people with diabetes, hypertension, hypotension, heart, kidneys? Very secure at all, because vimax made of herbal ingredients. besides it can also help reduce other diseases.
Does vimax obat pembesar penis create dependency? No, when we have reached the stage of maximum and we are satisfied with the results vimax, we can stop taking it.
Does vimax pembesar penis can make allergies? Not unless you are indeed allergic to the content that is in vimax.

herbal isme said...


OBAT KANKER SEVIKS HERBAL YANG MANJUR
OBAT HERBAL UNTUK KANKER PAYUDARA
MENGOBATI AMBEIEN SECARA HERBAL
OBAT JENGGER AYAM HERBAL
OBAT HERBAL UNTUK WASIR ATAU AMBEIEN
CARA MENGOBATI KANKER SERVIKS/RAHIM
OBAT UNTUK PENYAKIT SIPILIS RAJA SINGA
SIPILIS BISA DIOBATI DENGAN OBAT HERBAL
OBAT UNTUK KENCING KELUAR NANAH
OBAT KUTIL KELAMIN YANG PALING AMPUH
KAMI MENJUAL OBAT HERBAL UNTUK PENYAKIT KUTIL KELAMIN
OBAT KANKER PAYUDARA YANG PALING AMPUH
KUTIL KELAMIN BISA DISEMBUHKAN DENGAN SALEP DAN KAPSUL HERBAL
CARA TRADISIONAL UNTUK MENGOBATI KUTIL DI KEMALUAN
OBAT GONORE, KENCING NANAH

obat herbal denature said...


obat kutil kelamin pada wanita
Cara paling ampuh mengobati kutil kelamin di rumah tanpa ke dokter
CARA MENGOBATI KUTIL KELAMIN
Penyebab Keputihan Encer dan Pencegahan Keputihan | Obat Herbal
Obat alami untuk kemaluan bernanah dan bengkak | Obat herbal
OBAT YANG PALING MANJUR UNTUK SIPILIS DAN GONORE
OBAT KUTIL KELAMIN HERBAL
obat kutil kelamin di penis dan vagina
OBAT HERBAL UNTUK KENCING NANAH
CARA AMPUH MENGOBATI KENCING NANAH
OBAT HERBAL UNTUK PENYAKIT GONORE ATAU KENCING NANAH
OBAT HERBAL UNTUK PENYAKIT KELAMIN
GEJALA KUTIL KELAMIN | OBAT KUTIL KELAMIN HERBAL
OBAT KENCING NANAH HERBAL | OBAT TRADISIONAL
CARA MENGOBATI KENCING NANAH | OBAT GONORE MUJARAB

obat herbal de nature indonesia said...


obat alami untuk raja singa
obat tradisional untuk sipilis/raja singa
cara mengobati raja singa
cara mengobati sipilis
artikel tentang raja singa
bagaimana cara mengobati raja singa/sipilis
apa nama obat sipilis di apotik
apa nama obat raja singa yang manjur
apa nama obat untuk raja singa
apa nama obat untuk penyakit raja singa
apa nama obat untuk penyakit sipilis

peninggi badan said...

cream ajaib
cream kuda hitam

salman khan said...

Why, because economical dedication techniques are there to enhance your advantage. That is the whole purpose of a economical dedication. If you are looking to invest less on seo in the online industry, then you are in the incorrect area. overview

peninggi badan said...

cream pembesar penis
suplemen herbal
cream pembesar penis
obat pembesar penis
cream ajaib
cream kuda hitam

veno ananda said...

alat bantu sex
boneka full body silikon
alat bantu sex
alat bantu sex
alat bantu sex

Ane Semprul said...

cara menggugurkan kandungan banyak sekali jenisnya dari non medis ( alami ) dan medis.
Tapi cara apakah yang paling aman dan baik bagi wanita untuk minum obat aborsi

OBAT HERBAL DE NATURE said...

Excellent blog you have here but I was curious abou t if you knew of any communi ty forums tha t cover the same topics talked about in this article? I’d really like to be a part of online community where I can get advice from other experienced individuaIs that share the same interest. If you have any suggestions, please let me know. Appreciate it!

baselo sisil said...

obat penggugur kandungan : Cara menggugurkan kandungan sangat beragam sekali ada metode yang secara tradisional atau secara alami dan moderen . jika anda ingin mencari tahu tentang cara gugurkan kandungan kehamilan secara moderen klik disini


anekaobat Pasutri said...

HOTLINE CALL/SMS ; 085 712 207 772 (I-sat) PIN BBM : 2B9E676B

Parfum Perangsang Wanita

Obat Perangsang Serbuk China

Cream Perangsang Excite Women

Parfum Perangsang Opium Spray

Obat Perangsang Dh2O

Obat Perangsang Blue Wizard

Perangsang Cair Maxwomen

Obat Perangsang Red Spider

Obat Perangsang Permen Cinta

Obat Perangsang Cair

Perangsang Permen Ailida

Obat Perangsang Black Ant Cair

Obat Perangsang Silver Fox

Obat Perangsang Women Erotic Gell

Obat Perangsang Gell

Obat Perangsang Potenzol Cair

Vibrator Kupu-Kupu Elektrik

Vibrator Fabulous

Vibrator Love Kits

Vibrator Fairy Glamour

Vibrator Penghisap Putting Payudara

Vibrator Liptik Getar Elegan

Capsul Penggeli Elektrik

Kondom Sambung Jumbo 18cm

Kondom Silikon Belalai Gajah

Kondom Silikon Polos Berotot

Kondom Silikon Getar Bercula

Kondom Ultimate Silikon Bercula Cabang

Obat Bius Hirup





























































































































































Replay



























































































































apasaja said...

Thanks for posting this info. I just want to let you know that I just check out your site and I find it very interesting and informative. I can't wait to read lots of your posts.
penghilang tato

Cabe Cabean said...

Thanks for sharing your favorite resources. I have two kids who will benefit from me having comprehension questions readily available.
obat telat datang bulan

jaimo said...

This is very educational content and written well for a change. It's nice to see that some people still understand how to write a quality post.!
obat aborsi cytotec
jual obat aborsi

Arumba said...

Sekarang banyak sekali kita jumpai di google jual obat aborsi dan artikel tentang cara menggugurkan kandungan , dari yang secara tradisional maupun dengan cara moderen atau minum obat penggugur kandungan

Abel Ahar said...

for beginners like me need a lot of reading and searching for information on various blogs. and articles that you share a very nice and inspires me . cara menggugurkan kandungan , jual obat aborsi

Obat Kuat Vimax said...

Agen Vimax Asli Vimax Asli Vimax Asli Tangerang Agen Vimax Di Tangerang Agen Vimax Tangerang Vimax Di Tangerang Vimax Asli Tangerang Obat Pembesar Penis Obat Pembesar Alat Vital Agen Vimax

Chenzhen 20160303chenzhen said...

cheap oakleys
cheap ray ban sunglasses
pandora jewelry
christian louboutin outlet
tiffany uk
michael kors canada
hollister clothing store
kobe 11
ray-ban sunglasses outlet
adidas supercolor pink
lacoste shoes
hollister uk
louis vuitton outlet online
ralph lauren pas cher
polo ralph lauren outlet
oakley sunglasses outlet
armani outlet
oakley sunglasses outlet
cheap oakleys
north face jackets
adidas trainers
cheap jordan shoes
cheap ray bans
pandora charms uk
michael kors outlet clearance
ugg boots
polo ralph lauren
coach outlet online
coach factory outlet online
coach factory outlet
burberry outlet
micahel kors
versace sunglasses wholesale
timberland uk
fitflops sale clearance
under armour
coach purses on sale
asics running shoes
ralph lauren uk
ralph lauren
chenzhen2016618

Logan Trisna said...

niche muhidin

Vincen Pahabol said...

after reading this article inspired many of my

Obat Penggugur Kandungan




Obat Telat Bulan

Unknown said...

Stylish outdoor casual shoes, high quality, breathable, light.For more cheap, good quality shoes, please click below

Nike Free Runn Shoes
Nike Air Force 1 Shoes
Nike Air Zoom Shoes
Nike Rose Run Shoes
Nike Air Max 90 Shoes
Palladium Boots
Asics Gel Shoes
Salomon Speedcross 3 CS
Adidas Yeezy Boots 350
Adidas Springblade Shoes

grades homecleaning said...

Layanan kami hadir secara menyeluruh sesuai dengan kebutuhan Anda mulai dari pembersihan dasar, furniture, sofa, dapur, kamar mandi. cleaning service bandung
jasa bersih rumah bandung

Semuanya kami lakukan secara menyeluruh agar Anda merasakan kenyamanan saat berada di rumah, apartemen atau kantor.